Last Updated: December 2024
EVDIRECT Concierge ("EVDIRECT", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.
When you engage our services, we collect:
We collect payment information to process our concierge service fee. Payment processing is handled by secure third-party payment processors. We do not store complete credit card details.
We retain records of communications with you including emails, phone calls, WhatsApp messages, and any other correspondence.
We may collect information about how you use our website including pages visited, time spent, and navigation patterns through cookies and similar technologies.
We use your information to:
We share necessary information with:
We use your information to comply with UAE laws, regulations, and legal obligations including customs, import, and registration requirements.
We may use aggregated, anonymized data to improve our services, website, and customer experience.
We share your information with trusted third parties who assist in providing our services including dealers, logistics partners, and government authorities. These parties are obligated to protect your information and use it only for specified purposes.
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:
We retain your personal information for as long as necessary to provide services and comply with legal obligations. Typically:
Your data is primarily stored in the UAE. When sharing with international partners (Chinese dealers, logistics), we ensure adequate protection measures.
You have the right to access your personal data and request corrections to inaccurate information.
You may request deletion of your personal data, subject to legal retention obligations and ongoing service provision.
You may opt out of marketing communications at any time by clicking unsubscribe links in emails or contacting us directly.
You may request a copy of your personal data in a commonly used format.
To exercise any of these rights, contact us at hello@evdirect.ae. We will respond within 30 days.
Our website uses cookies to improve user experience, analyze website traffic, and remember your preferences. Cookies are small text files stored on your device.
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies independently.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
When coordinating with Chinese dealers and international logistics partners, your data may be transferred outside the UAE. We ensure appropriate safeguards are in place to protect your information during such transfers.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
For questions, concerns, or requests regarding your personal data or this Privacy Policy, contact us at:
Email: hello@evdirect.ae
Phone: +971 55 500 0000
Address: Dubai, United Arab Emirates
By using EVDIRECT Concierge services and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.